GIquadrat in the press

TeleTalk, Magazin für professionelle Telekommunikation, issue 11/1998, page 88ff  
Nice to Have oder ein Muß ? Qualitätssicherungsmaßnahmen durch Testsysteme im Call Center. 

GIquadrat GmbH, Hamburg, developer of the IBM Call Systems, offers with its product CallCenterTestSystem, CCTS, a very flexible test system. The performance parameters are:

• Test for ACD, CTI and IVR applications, IN networks, ATM testing of voice/data multiplexors, test scenarios are possible for both, outgoing and incoming calls
• Test areas: E-1, T-1, ISDN, voice processing
• Supports features, as case by case transmission CLI, output CLI as voice response, transmission of customer account number as voice response or DTMF signal
• Scalable open system
• To be operated and administered by remote access
• Graphically supported surface, saving of complex test scenarios for regression test
• Interpretative testing with voice recognition (prompts of the tested systems are recognized, intelligent actions according to the recognized prompt are carried out).
• Graphical representation in real time of the tests being carried out (smallest measurable unit per millisecond)
• Recording of the events and the possibility to evaluate them from the ISDN protocol, layer 3, in addition to the events (DTMF, busy, voice) of the called destination systems.
• Interface from the own database to the SQL databases (e.g., IBM DB2, Oracle)
• Prefabricated test application (ACD, CTI, IVR, dialer)
• Quantity of supported lines: 120 (in- or outbound calls, per single system)
• Flexible parametrization in order to generate outgoing calls (according to time, limited according to quantity)
• System layout for load tests of up to 250.000 calls per hour (per single system)

The company offers its test system within the scope of a service package (test system and qualified personal). After having drawn up a detailed inventory and having defined the test cases together with the client, a binding offer for the planning work, realization and reporting is made within the scope of a predefined phase model.

Wolfgang Rensky, Essen

TeleTalk, Magazin für professionelle Telekommunikation, issue 05/1999, page 99
Load simulation for call centers

The day a call center goes on line, always represents a demonstration of its worth. Problems that might occur with the telecommunication system, the ACD or the computer-telephone integration, possibly occur during operation - with unfortunate consequences for the company. On the occasion of the CeBIT, GIquadrat, Gesellschaft für innovative Informationstechnologie mbH in Hamburg presented a test system for quality assurance and fault localization in telecommunication systems. The CallCenterTestSystem, in short CCTS, enables you to test several performance parameters in the call center before or during operation. For this purpose, CCTS generates per single system calls on up to 120 lines at the same time. This equals a peak load of 150.000 calls per hour. The variety of test criteria comprises the capacity of the call center, the behavior of your ACD and IVR system under load, the performance capability of your dialer, as well as the correctness of your routing mechanisms. Therefore, the product also offers ideal support when you purchase and accept new software applications and releases for your call center. CCTS that has been developed within the scope of customer projects, is already used by customers like o.tel.o, NCR, DeTeMobil and by laboratories of the Deutsche Telekom AG. In the meantime, CCTS can not only simulate the telecommunication side, but also the side of the agent`s working places. Thus it has become possible to integrate in the test the routing and performance capability of the CTI system.

Fair report (CeBit)