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What is a CallCenterTestSystem (CCTS)?
CCTS is a system GIquadrat has
developed to control quality and locate faults in telecommunications systems.
CCTS generates calls and simulates
the behavior of callers for a systematic check of call centers and their
peripherals.
CCTS will check the following features
on your call center:
- The capacity of your call
center
- How your ACD and IVR systems
behave under heavy loads
- The performance data of your
dialer
- The capacity of your carrier
- The performance capability
and correctness of your routing mechanisms
CCTS lets you locate faults quickly
by making systematic tests, and offers you ideal support when you purchase
new software applications and releases.
GIquadrat’s experienced CCTS team
will evaluate the statistics and make comprehensive analyses of the reports,
as well as providing you with advice when the evaluation and analysis
are finished.
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